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CometSIM is operated by Furvexo LLC. We sell prepaid mobile data eSIM profiles, which are digital goods delivered electronically. This policy explains exactly when a refund is and is not available.

Digital goods — what you are buying

Every product on CometSIM is a digital eSIM profile delivered by email as a QR code. Nothing is shipped physically. Because the product is digital, the rules below apply instead of a standard physical-goods return window.

Full refund — available

You are entitled to a full refund if:

  • Your eSIM has NOT been installed or activated, and you request the refund within 180 days of purchase.
  • The QR code we sent is invalid, already used, or fails to install.
  • The network at your destination is unavailable for reasons attributable to us or our network partner, and our support team cannot resolve it.
  • You were charged more than once for the same order.

No refund — not available

A refund cannot be issued if:

  • The eSIM has been installed and activated and data has been used. Once a profile is activated, the data allowance is consumed from the network and cannot be returned.
  • The validity period has expired, whether or not the data was used.
  • Your device is not eSIM-compatible or is carrier-locked. Please check our Device Compatibility page before purchasing — this is the most common cause of activation problems and is not a product fault.
  • You purchased the wrong destination, data amount or duration and had already activated the profile.
  • You exceeded the fair-usage threshold on a high-data plan and speeds were reduced as described on the product page.

Partial refunds

If a technical fault on our side interrupted service after activation, we may issue a partial refund proportional to the unused validity period, at our discretion, after a support investigation.

Subscriptions

CometSIM does not sell subscriptions or auto-renewing plans. Every purchase is a one-time prepaid plan. Nothing recurs and there is nothing to cancel. Top-ups, where available, are also one-time purchases.

Restocking fees

We do not charge restocking fees, handling fees, or any deduction from an approved refund.

How to request a refund

Email support@cometsim.com with your order number and a description of the problem. We respond within 24 hours. Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank.

Chargebacks

If you experience a problem, please contact us first — we resolve almost every case within a day. Filing a chargeback before contacting support delays resolution for everyone.