Shipping policy

There is nothing to ship

Every CometSIM plan is delivered digitally. No physical SIM card is produced, packed or posted, and no shipping fee applies to any product on this store, anywhere in the world.

How your eSIM is delivered

How: by email, as a QR code together with a manual activation code.
When: within minutes of a successful payment. Almost always under five minutes.
Where: to the email address you enter at checkout. Please make sure it is correct — a typo is the most common reason a customer does not receive their QR code.

Did your code not arrive?

Check your spam and promotions folders first. If it is not there, email support@cometsim.com with your order number and we will resend it immediately. We answer within 24 hours.

Install before you travel

We recommend installing your eSIM at home, on Wi-Fi, before departure. Installation takes about two minutes and your data allowance does not start until you connect at your destination.