Fair Usage Policy

CometSIM plans are prepaid data bundles. This page explains how your allowance is measured and what happens when it runs out, so there are no surprises while you are travelling.

Your allowance

Every plan lists a data allowance (for example 5 GB) and a validity period (for example 30 days). The validity period starts when the eSIM first connects to a network in the destination, not when you buy it.

When the data runs out

For standard fixed-data plans (for example 5GB / 30 days), data is not unlimited and is not slowed down. When the allowance is used up the connection simply stops. You can buy another plan at any time and install it the same way.

Daily Data (Fair Use) plans

Some destinations also offer a Daily Data plan, bought for a fixed number of days (for example 7, 15 or 30). These work differently: each day gives you a fresh high-speed data allowance (shown on the product page, typically 1GB), renewing roughly every 24 hours for as long as the plan is valid. If you use the day's allowance, the connection does not stop - it continues at a reduced speed (shown on the product page, typically 1 Mbps) until the next day starts. The number of days is fixed at purchase and cannot be extended on the same eSIM; buy a new plan if you need more days.

Speed

Your eSIM uses local partner networks and the fastest technology your phone and that network both support: 5G where it is available, otherwise 4G/LTE. Real-world speed depends on the local network, congestion and your location, exactly as it does with a local SIM.

Data only

Plans carry data only. They do not include a phone number, voice calls or SMS. Apps that call and message over data, such as WhatsApp, FaceTime, Telegram and Signal, work as usual.

Hotspot and tethering

Sharing your connection is allowed on most destinations and draws from the same allowance. A small number of local networks block tethering; where that happens it is a network restriction, not a CometSIM one.

Where the plan works

Each plan works only in the countries listed on its product page. A regional plan does not cover countries outside that region, and no plan covers your home country unless it is named in the coverage list.

Acceptable use

Plans are sold for personal travel use. Continuous machine-to-machine traffic, reselling the connection, permanent use in one place instead of a local subscription, and any unlawful activity are not permitted, and can lead to the connection being suspended without refund.

Refunds

An eSIM that has never been installed or activated can be refunded within 180 days of purchase. Once a plan has been installed and has started using data it cannot be refunded. The full terms are in our Refund Policy.